Frequently Asked Questions
Find answers to all your questions about our natural hair care products with Chébé here. Ingredients, hair types, frequency of use, cruelty-free commitment, delivery and returns: our FAQ guides you step by step to adopt an ethical, effective hair care routine that respects your natural texture.
Frequently Asked Questions
Are your products natural?
Our products are formulated with 86% natural origin. Our formulas are herbal (plant-based) , pure , and made from carefully selected organic ingredients . We do not use any unnecessary or harsh ingredients.
Is the brand cruelty-free?
Absolutely. None of our products are tested on animals . We are proud to offer a cruelty-free range, in line with ethical and respectful values.
Are your products eco-responsible?
Yes. We are committed to offering eco-friendly skincare products, with biodegradable formulas and responsible packaging. Nature is at the heart of our approach.
Are they suitable for all hair types?
Yes, our treatments are formulated to suit all hair types: straight, frizzy, curly, curly and wavy . Thanks to their composition enriched with ingredients of natural origin, they respect the specific nature of each hair.
Is Chébé a safe ingredient?
Yes. The Chébé we use is 100% natural and organic , ethically sourced. It has been used for centuries in Central Africa to strengthen and lengthen hair naturally.
What ingredients do you avoid?
Our products are free of sulfates, parabens, silicones, and mineral oils. Just the essentials: natural, effective, and pure .
Can I use them during my pregnancy or on my children?
Yes, our products are formulated with gentle ingredients, free of sulfates, parabens, and silicones. They can be used with confidence during pregnancy. For children under 3 years old, we recommend consulting a healthcare professional.
Delivery and Returns
Which countries do you deliver to?
We ship worldwide. Identity ships to France, Europe, the United States, Canada, Africa, the United Kingdom, China, and more.
What are the delivery times?
Delivery times vary depending on the destination and the method chosen:
🇫🇷 France: 2–4 days (standard) or 1–2 days (express)
🇪🇺 Europe (excluding France): 5–10 days or 2–4 days
🇺🇸 🇨🇦 USA & Canada: 7–12 days (standard), 3–5 days (express)
🇨🇳 🌍 China & Africa: 10–15 days or 3–6 days
🇬🇧 UK: 5–8 days or 2–4 days
How much does delivery cost?
Fees vary by country and method:
- 6 EUR as standard
- 15 EUR express
➡️ Standard delivery is free from €57.65.
➡️ Express delivery is free for orders over €90.
Are there any customs fees?
Yes, any taxes and customs fees are the responsibility of the customer according to the regulations of the destination country.
How many days can I return an item?
Returns are accepted within 14 days of receiving your order.
Do the products have to be new?
Yes. They must be unused, unopened and in their original packaging .
Who pays the return shipping?
Return costs are the responsibility of the customer, unless the product is defective.
How to initiate a return?
Email us at contact@identite.com with your order number and the reason for the return. Our team will guide you through the process.
What to do in case of delay?
We do our best to deliver within the stated timeframes, but Identity cannot be held responsible for delays caused by customs or external events .